Toggle Contrast

New arrangements for Front door services

Date: Tuesday, 04th Aug 2020 | Category: Newsletter August 2020


As part of the improvement work in children and family services at Stoke-on-Trent City Council, new working arrangements for the front door service are being developed. In line with a new restorative approach the changes will help build on the strengths of families and communities across Stoke-on-Trent. This work will support resilience and independence and ensure children and families receive the right help at the right time.

The new arrangements will see a move away from the current paper based referral process and a focus on early conversations with professionals and families leading to earlier support. Recruitment for roles within the new service is under way – click here for more. You can see more details about the changes to the service in the report agreed by Stoke-on-Trent City Council’s Cabinet here. A multi-agency working group and a reference group with volunteers from schools, health and the Police have been set up to ensure that partners are as involved as possible. The new arrangements are set to launch in September and more details will be available as work progresses.

First Response – Staffordshire

Referrals to First Response

First Response continues to be the Front Door to Childrens Services Early Help and Social Care support. The Local Authority would encourage referrals in the majority of cases to be made by phone and the number :0800 1313126 will connect you to the team to report a concern about a child or, for Education professionals advice about making a referral and, If the child already has a Social Worker or Early Help keyworker, signpost you to them.

If you are unable to call, from  February 2018, a web-based enquiry page has been available which allows for an online enquiry form to be completed and the facility to upload Early Help Assessment (EHA) documents and other supporting information, including the Family Outcome Star.  The pages also offer information and advice about specific circumstances and there are specific links for Police colleagues and the Courts to upload information, including the facility to upload a MARF to confirm in writing a referral already made by phone.

The web pages can be accessed at:

Any urgent safeguarding or child protection concerns should be phoned through in the normal way to First Response during normal working hours: 0800 1313126 and out of hours to the Emergency Duty Team: 0345 604 2886.