Posted on Tuesday 5th March 2019

Midlands Partnership NHS Foundation Trust (MPFT) has launched a new way for young people in Staffordshire to get advice and support about health related issues.

ChatHealth is an award-winning messaging service for young people aged 11-19 years, available Monday to Friday from 9am to 5pm (automatic bounce-backs respond to incoming messages out of hours). The service went live on 1 November 2018.

Messages sent to the dedicated number are delivered to a secure website, and responded to by MPFT’s School Nursing Team.

Young people messaging the service will be able to receive advice and signposting on a wide array of subjects including bullying, health, drugs, self-esteem, relationships and sexual health.

A secure “app” will also be introduced next year, enabling young people to speak with a healthcare professional by instant messages on smartphones after logging-in with a username and password.

The aim is to further improve access to healthcare for young people and to continue improving the quality and safety of the service.

ChatHealth is also available to parents across Staffordshire to use for guidance and signposting from MPFT’s Health Visitors or School Nurses dependent on the age of their child as part of Staffordshire’s new Families Health and Wellbeing Service, on issues including weaning, behaviour, health, developmental concerns and concerns regarding their child’s weight or emotional wellbeing.

From 1 November, young people in Stoke-on-Trent can text 07520 615723 to use the service or 07520 615721 if they are elsewhere in Staffordshire. For parents the number to text is 07520 615722.

Please see below for further information: 

0-19 Hub Contacts Postcard

Families Health and Wellbeing Service Poster

Business Card

Poster for Young people

Poster for Parents